FAQs
Ordering & Payment
Q: How can I place an order?
A: Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment details.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, PayPal, and other secure payment options. All transactions are encrypted for security.
Q: Can I modify or cancel my order after placing it?
A: We begin processing orders immediately to ensure quick delivery. If you need to make changes, please contact us as soon as possible. Once an order has shipped, modifications are not possible.
Shipping & Delivery
Q: Do you ship internationally?
A: Yes! We offer worldwide shipping. Shipping costs and delivery times vary based on location.
Q: How long will it take to receive my order?
A: Processing time is typically 7-14 business days. Delivery time depends on your location and the selected shipping method.
Q: How can I track my order?
A: Once your order ships, you will receive a confirmation email with a tracking number and link to track your package.
Returns & Exchanges
Q: What is your return policy?
A: We accept returns within 30 of delivery. Items must be unused, unworn, and in original packaging. Some items, such as lingerie and swimwear, may be final sale for hygiene reasons.
Q: How do I initiate a return or exchange?
A: Contact our customer service team at admin@savvysophisticate.shop with your order details. We’ll provide instructions on how to return your item.
Q: Do you offer refunds?
A: Yes, refunds are issued to the original payment method once the returned item is received and inspected.
Product & Sizing
Q: How do I know which size to order?
A: Refer to our Size Guide on each product page to find the best fit. If you need further assistance, feel free to reach out to us.
Q: Are your products true to size?
A: Most items fit true to size, but we recommend checking product descriptions for any specific sizing details.
Contact & Support
Q: How can I contact customer service?
A: You can reach us via email at admin@savvysophisticate.shop or through our Contact Us page.
Q: Do you offer gift cards?
A: Yes! We offer digital gift cards, perfect for any occasion.
